Effective Date: November 24, 2024

Beyond Boundaries Sarnia-Lambton (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide better services and support to our clients. The types of personal information we collect may include:

• Contact Information: Name, address, phone number, and email address.
• Demographic Information: Age, gender, or other identifiers required for program registration.
• Service Information: Details about the programs or services you access.
• Communication Details: Messages, inquiries, or other correspondence you share with us.

We may also collect non-identifying information such as browser type, IP address, and website usage statistics to improve our website experience.

2. How We Use Your Information

We use your information for purposes including but not limited to:

• Providing and managing our services and programs.
• Responding to inquiries and communicating with you.
• Customizing programs to suit your needs.
• Meeting legal, regulatory, or contractual obligations.
• Improving our services and website functionality. 

3. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

• With Service Providers: To third-party providers who assist in delivering our programs (e.g., payment processors, IT support) under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, or court order.
• With Your Consent: For purposes you have expressly agreed to.

4. Storage and Protection of Information

We take reasonable measures to protect your personal information, including:

• Secure Storage: Using encrypted databases and secure servers.
• Access Controls: Restricting access to authorized personnel only.
• Retention Policy: Retaining your information only as long as necessary for the purposes described above or as required by law.

Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access your personal information and request corrections if it is inaccurate.
• Withdraw your consent for certain uses of your information (subject to legal or contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise these rights, contact us. 

6. Cookies and Online Tracking

We use cookies to enhance your browsing experience and analyze website traffic. You can disable cookies through your browser settings, but doing so may affect website functionality.

7. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the “Effective Date” revised.

9. Contact Us

If you have questions, concerns, or wish to exercise your rights under this policy, please contact us.